Terms & Conditions (T&C)

Support

You will get access to our support email, and you can email us any questions at any time. We aim to answer any concerns within 24 hours.

Refund

Customers may be eligible for a refund under the following circumstances:

  • The hardware product is defective or does not meet the specifications outlined in the product documentation.
  • The customer reports the issue to Void Robotics, L.L.C. within 30 days of receiving the product.
  • The customer provides proof of purchase, such as a valid sales receipt.

Refund requests for reasons other than product defects may be considered at the sole discretion of Void Robotics, L.L.C. The customer is responsible for returning every component shipped and in packaging that prevents any wear and tear during shipping. Failure in these clauses may result in a partial refund. Upon receipt of the returned product, Void Robotics, L.LC. will inspect the item to verify eligibility for a refund. Refunds will be processed within 60 business days after approval of the returned product. Refunds will be issued in the original form of payment used for the purchase. This refund policy does not cover the exclusions listed in our warranty.

Warranty

The Company warrants that the hardware product (the “Product”) sold to the customer (“the Purchaser”) shall be free from defects in materials and workmanship under normal use for a period of 1 year from the date of purchase (“Warranty Period”). To make a warranty claim, the Purchaser must notify the Company promptly upon discovering a potential defect. The Company requires proof of purchase. The Company, at its sole discretion, may repair, replace, or refund the purchase price of the defective Product. This warranty does not cover damage resulting from accidents, misuse, neglect, or unauthorized modifications or normal wear and tear, cosmetic damage, or consumable parts. The Company reserves the right to deny warranty claims for issues arising from excluded circumstances.

This Warranty Period extends to the life of the subscription for select product, noted on their specific page as “Lifetime Warranty.” For products with a “Lifetime Warranty”, we will cover “normal wear and tear.”

Liability

The liability of the Company under this Warranty shall be limited to the repair, replacement, or refund of the Product, as determined by the Company, as well as any damages caused by the intended use of the robot.

Void Robotics, L.L.C. (“the Company”) shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the inability to use the hardware product sold to the customer (“the Purchaser”). The Company’s liability is expressly limited to the repair, replacement, or refund of the defective hardware product, as determined by the Company. The Company shall not be liable for damages arising from:

  • Accidents, misuse, neglect, or unauthorized modifications to the product.
  • Loss of data or software, even if the Company has been advised of the possibility of such damages.
  • Third-party claims or actions against the Purchaser.
  • Shipping issues over $1000.
  • Unintentional false advertisement.

In no event shall the Company’s total liability, whether in contract, warranty, tort (including negligence), or otherwise, exceed the purchase price paid by the Purchaser for the specific hardware product that gave rise to the claim. Except as expressly stated in the applicable product warranty, the Company disclaims all implied warranties, including but not limited to merchantability and fitness for a particular purpose. The Company shall not be liable for any failure or delay in performance due to events beyond its control, including but not limited to acts of God, natural disasters, strikes, or governmental actions.

License

Void Robotics L.L.C. grants those who purchase a non-perpetual license a revocable, non-exclusive, limited license to download, install and use the license strictly in accordance with the terms of this agreement. Void Robotics L.L.C. reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to you. Perpetual licenses have all the same clauses as the non-perpetual licenses, except they are non-revocable, even in case of agreement termination. Void Robotics may temporarily cancel license access to our servers if the license is unused for 6 months, but the license will be re-instated by contacting us via email. We will notify you before the license gets canceled.

Termination

This Agreement shall remain in effect until terminated by you or Void Robotics L.L.C. Void Robotics L.L.C. may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice. This Agreement will terminate immediately, without prior notice from Void Robotics L.L.C., in the event that you fail to comply with any provision of this Agreement.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Right to Amend

Void Robotics L.L.C. reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a client didn’t make a copy of these terms at purchase date, then the client is subject to the most recent terms.

Governing Law

This Warranty shall be governed by and construed in accordance with the laws of Marathon, Florida, USA.